Policy and Terms
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Make sure your email is correct so you can receive the tracking number. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable Venus Love Boutique is not responsible.
Shipping fees are non-refundable. If you refuse any shipments from venusloveboutique.com you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.
If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. Venus Love LLC does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
Just a reminder that you will receive your order 4-7 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day to process your order. Please make sure your billing and shipping address is the same. If it isn't it will delay your package and proper verification will be required. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive am email with tracking information. Please allow time for your tracking to update. We do have cases where the tracking may not update but will still arrive on time.
*If your order is multiple items and one of them is out of stock, we will go ahead and issue a refund for the item(s) not in stock.*
PRE-ORDERS
We appreciate the excitement around the new collection and the upcoming products we will release!!!! To accurately measure stock, increase product development and to sample demand for a young business such as ours we are using the Pre-Order method for several new items. Please expect 2-3 weeks for delivery time. No cancellations.